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College Policies

College Policies

Refund Policy

Coleman College shall notify the Student within three (3) working days upon knowledge of any of the following:

  • It does not commence the Course on the Course Commencement Date;
  • It terminates the Course before the Course Commencement Date;
  • It does not complete the Course by the Course Completion Date;
  • It terminates the Course before the Course Completion Date;
  • It has not ensured that the Student meets the course entry or matriculation requirement as set by the organisation stated in Course Details within any stipulated timeline set by CPE; or
  • The Student’s Pass application is rejected by Immigration and Checkpoints Authority (ICA).

The Student should be informed in writing of alternative study arrangements (if any), and also be entitled to a refund of the entire Course Fees and Miscellaneous Fees already paid should the Student decide to withdraw, within seven (7) working days of the above notice.

If the Student withdraws from the Course for any reason other than those stated in (i) to (vi), Coleman College will, within seven (7) working days of receiving the Student’s written notice of withdrawal, refund to the Student an amount based on the refund table.

% of [ the amount of fees paid under Schedules B and C] If Student’s written notice of withdrawal is received
100 (“Maximum Refund”) More than 30 days before the Course Commencement Date
50 Before, but not more than 30 days before the Course Commencement Date
10 After, but not more than 10 days after the Course Commencement Date
0 More than 10 days after the Course Commencement Date
% of [ the amount of fees paid under Schedules B and C] If Student’s written notice of withdrawal is received
100 (“Maximum Refund”) More than 30 days before the Course Commencement Date
50 Before, but not more than 30 days before the Course Commencement Date
10 After, but not more than 02 days after the Course Commencement Date
0 More than 02 days after the Course Commencement Date
% of [ the amount of fees paid under Schedules B and C] If Student’s written notice of withdrawal is received
100 (“Maximum Refund”) More than 30 days before the Course Commencement Date
50 Before, but not more than 30 days before the Course Commencement Date
10 After, but not more than 03 days after the Course Commencement Date
0 More than 03 days after the Course Commencement Date
% of [ the amount of fees paid under Schedules B and C] If Student’s written notice of withdrawal is received
100 (“Maximum Refund”) More than 30 days before the Course Commencement Date
50 Before, but not more than 30 days before the Course Commencement Date
10 After, but not more than 10 days after the Course Commencement Date
0 More than 10 days after the Course Commencement Date

Coleman College will provide the Student with a cooling-off period of seven (7) working days after the date that the PEI-Student Contract has been signed by both parties.

The Student will be refunded the highest percentage (stated in Refund Table) of the fees already paid if the Student submits a written notice of withdrawal to the Coleman College within the cooling-off period, regardless of whether the Student has started the course or not.

The following fees are non-refundable:

  1. Application fee.
  2. Administrative fee
  3. Uniform – if uniforms have been given
  4. Accommodation placement fee – if the accommodation has already been arranged.
  5. Airport pick-up fee – if the service has been used.
  6. Fee Protection Scheme fee
  7. Medical Insurance fee
  8. Course materials fee
  9. Examination fee / Re-Assessment fee
  10. Fees payable to government authorities or other external parties
  11. Relevant Bank charges paid by Coleman College Pte Ltd
  12. Fees charged for administrative services (for example, late fees, re-prints of transcripts).

Course Transfer Policy

  • Course Transfer refers to a student request for a transfer to another course within Coleman College. Course offered in collaboration with partner institution will be governed separately by different institution’s regulations which are beyond the purview of Coleman College.
  • Coleman College will provide pre-course counseling for the intended course.
  • Student’s request for transfer can only be processed upon if the student meets the entry requirements of the new course and student has completed the installment obligations (payments) for all overdue fees of the existing course (if any).
  • Coleman College’s refund policy shall apply for all qualified refunds.
  • Student requesting for course transfer within Coleman College must withdraw from the existing course by terminating the existing Standard PEI-Student Contract, before signing a new Standard PEI-Student Contract for the new course.
  • Fee Protection Scheme (FPS) for existing course fees paid will be terminated. A new FPS will be purchased for the intended course fees paid after contract signed.
  • Consent from parent/guardian is needed if student is below the age of 18.
  • Coleman College will take a maximum of 4 weeks to complete the course transfer process.

Course Withdraw Policy

  • Course Withdrawal refers to a student’s request for withdrawal from a course that he/she has been enrolled in or currently studying.
  • Despite the students having signed the Standard PEI-Student Contract, the Management is prepared to listen and give consideration to genuine cases of withdrawal requested by students.
  • Consent from parent/guardian is needed if student is below 18 years old.
  • Students are liable for overdue fees (if any).
  • Coleman College’s refund policy shall apply for all qualified refunds.
  • Fee Protection Scheme (FPS) for the course fee paid will be terminated.
  • Coleman College will take a maximum of 4 weeks to complete the course withdrawal process.

Student’s Pass holder is required to submit his/her passport and Student’s Pass to Coleman College for cancelation of Student’s Pass with ICA.

Dispute Resolution Policy

  • Coleman College has a documented close-loop feedback and complaint management system in place to gather and address all feedback / complaints received (either from the public, staff or students).
  • A Student dispute may arise from any aspect of a student’s educational experience at Coleman College which they believe to be unfair, unjust or unreasonable
  • We treat all grievances, disputes and appeals as our important feedback. We have staff specially assigned to manage students’ welfare, including the handling of their grievances and complaints according to our procedures. We are committed to resolving any feedback / complaint received within 21 working days.
  • If the complaint is not resolved amicably within the stipulated period, it will be channeled to Singapore Mediation Centre (SMC), Singapore Institute of Arbitrators (SIArb) or the Small Claims Tribunal for mediation.

Confidentiality and Security Policy

  • All data and information pertaining to students, staff and lecturers, financial, medical, course assessment materials and academic results shall be kept confidential and secured, and for internal use only.
  • Every effort shall be made to ensure that the integrity confidential information are not compromised unless the disclosure is required by laws, order of any courts of Singapore and government agencies like CPE.
  • All staff shall not divulge any of the above confidential information to any unauthorized third party without prior written consent of the Chairman.
  • Coleman College has a School Management System to manage our student, staff and lecturer’s data, and examination results. Accessibility to such data by staff are controlled using security IDs with passwords to ensure the confidentiality and security of such data
  • Coleman College shall keep all course assessment materials in a locked cabinet located in the Registry Room where it is maintain locked at all time and with restricted access.