Quality Assurance Management
Quality Assurance and Continuous Improvement
Coleman College is a community of students and staff committed to bringing out the best in all its members. Our aim is to provide a conducive environment for teaching, learning and research that stimulates innovation and produces outcomes meeting international standards. Our record of success is clear, but we aspire continually to surpass it. These fundamental ideas form the College’s approach to quality assurance and improvement. We apply the same criteria of excellence to quality assurance for all our other activities. We strive to learn from best practices and our benchmarks for quality assurance are those of leading institutions. The College promotes a view of quality assurance as an integral part of the academic enterprise. Its quality assurance agenda is driven by people who are active in teaching and administration.
Service Quality Commitments
Our Service Targets
| With Head and Heart, We Serve | |
| Course transfer / withdrawals | Within 4 weeks from application (subject to ICA’s approval) |
| Resolution of Complaints | Within 21 working days from the date of feedback |
| Release of Exam Results | Within 3 months from date of examinations |
| Release of Result for Appeal of Exam Results | Within 4 weeks for Coleman College’s courses and within 8 weeks for collaborated courses with external partners after student writes in within 5 days upon receipt of exam result release |
| Refund (Qualified Cases) | Refund within 7 working days from date of request |