Diploma in International Hospitality Management (Chinese)

Diploma in International Hospitality Management (Chinese) 国际接待管理大专文凭 (中文授课)

The Diploma in International Hospitality aims to equip the students with the skills and knowledge in managing the Hospitality Industry. Students will develop an in-depth understanding of both the front-end operations and back-end processes of the hospitality business through a combination of classroom learning and on-the-job training (OJT). 此课程旨在培养学生管理酒店业的技能和知识,课程将结合课堂上的学习及在职培训,让学生深入了解酒店业的前线服务及内部管理。

At the end of the course, students should be able to 完成课程后,学生将学会:

  • Explain the different aspects of various industry sectors supporting the tourism market from economics, research, entertainment, lodging to restaurant 解释支持旅游市场的各个不同行业,包括经济学,研究,娱乐,住宿到餐厅
  • Explain the different aspects of marketing focusing on consumer behaviour, prices and customer service 由消费者行为,价格和客户服务来解释不同方面的营销
  • Explain the different aspects of the convention, meeting and trade show industry and the strategies for planning such events解释不同方面的集会,会议和贸易展览业以及规划此类活动的策略
  • Make use of the computer in business using IT skills 善用电脑及资讯科技于商务中
  • Make use of the basis features and functions of the Language when used in communication, so as to provide quality service 在通信中利用语言的基本特征和功能,提供优质的服务
  • Make use of the knowledge of hotel type, plan and estimate rate for hotel brands, as well as listing the limitations of the rating systems 利用酒店品牌的酒店类型,计划和预计费率等知识,并列出评级系统的局限性
  • Make use of the fundamental concepts of managing services in the food and beverage operations to improve service management and menu designing management 利用酒店品牌的知识,计划和评估酒店品牌的价格,并列出评级系统的局限性
  • Use what they have learnt in the course to accomplish a project or an industrial attachment. 应用在课程中学到的知识来完成转题研习或在职实习。

Course Outline 课程大纲

The programme consists of 8 modules 此课程概括八个单元:

  1. Service Quality and Business Communication 服务质量和业务沟通
  2. Introduction to Tourism and Hospitality Business 旅游和酒店业务概论
  3. Food and Beverage Service Operations 餐饮服务业务
  4. Convention Sales and Services 会议销售和服务
  5. Front Office Operations 前台操作
  6. Service Marketing 服务营销
  7. Business IT 商业资讯科技
  8. Industrial Attachment 在职实习

 

Module Synopsis 各单元大纲

Service Quality and Business Communication 服务质量和业务沟通

The aim of this module is to equip students with the fundamental understanding of service quality and business communication through the various real-life case studies. Students will appreciate the methodologies taught in class in analysing case studies and learn the industrial best practices in place.

本单元旨在通过各种真实案例研究,让学生对服务质量和商务沟通有基本的了解。学生将理解课堂上教授的方法论,分析案例研究并学习在此行业中的最佳实践。

 

Introduction to Tourism and Hospitality Business 旅游和酒店业务概论

The aim of this module is to equip students with the fundamental understanding of the various industry sectors supporting the tourism market from economics, research, entertainment, attractions, lodging, and restaurants to transportation. Students will also be able to identify the various sectors for their career aspirations.

本单元的目的是让学生基本了解各个对旅游市场有所辅助的行业,包括经济学,研究,娱乐,景点,住宿,餐馆甚至交通业。学生也可从中认识到这些行业能带给他们的职业抱负。

 

Food and Beverage Service Operations 餐饮服务业务

After completing this module, students will be able to understand the fundamental concepts of Managing Services in Food and Beverage operations. Improve Service Management, Develop Planning Technique and Skill in the delivery of Quality Services.

完成此单元后,学生将能够理解餐饮业中服务管理的基本概念。改进服务管理,发展规划技术和提供优质服务的技巧。

 

Convention Sales and Services 会议销售和服务

The module aims to enable students to analyse key performance indicators in various forms of organizations in the new economy. Develop and apply knowledge of different types of organizations, strengths, weaknesses and organizational effectiveness.

本单元旨在让学生能够分析新经济中各种组织形式的的关键绩效指标。开发和应用不同类型组织的优点,弱点和组织效能。

 

Front Office Operations 前台操作

This module consists of the study about hotel front office procedures, including reservations, registration, posting to and settlement of accounts, balancing and auditing of ledgers, and generation of rooms division reports. Student will be able to analyse hotel front office positions and the procedures involved in reservation, registration, accounting for and checking our guests, and principles and practices of night auditing.

本单元学习有关酒店前台的工作程序,包括预订,登记,账户结算和转账,账目的平衡和审计,以及编制房间分部的报告。学生将能够分析酒店前台职位以及预订,注册,会计和检查客房的程序以及夜间审计的原则和实践。

 

Service Marketing 服务营销

The aim of this module is to equip students with the fundamental understanding of marketing focusing on the aspects of services with the core marketing mix such as product, price, promotion and place, together with the emphasis on building customer loyalty, managing customers feedback and service recovery.

本单元的目的是让学生对营销有基本理解,重点关注服务方面的核心营销组合,如产品,价格,促销和地点,以及强调建立客户忠诚度,管理客户反馈和复得服务。

 

Business IT 商业资讯科技

The aim of this course is to equip students with the fundamentals of using Information Technologies in business operations and decision making, understanding the needs of information security management while developing the Information Management System within the organization.

本单元的目的是让学生掌握商务中基本的信息技术,进行业务营运和决策,在组织内开发信息管理系统的同时也要理解信息安全管理的需求。

Industrial Attachment 在职培训
Coleman College recognizes an important aspect in education is about gaining professional skills in a relevant workplace. As such, several of our certificate and diploma courses provide opportunities for students to gain valuable workplace skills from our arrangement for industrial attachments at relevant workplaces where students are placed in organizations within the tourism and hospitality and related establishments for a period of 6 months after completion of their institutional studies. Students are expected to have successfully completed all modules (institutional) before they proceed to the 6-month Industrial Attachment. For this course, the industrial attachment is compulsory and has to be completed successfully before they are awarded the Diploma. In cases where the students are unable to obtain the Training Work Pass from the Ministry of Manpower for the Industrial Attachment, they are required to complete a project work (project paper) to be awarded the Diploma.

科文学院意识到教育的一个重要环节是在相关职场斩获专业技能。因此,课程中为学生安排就职培训的机会。课堂学习之后,学生被安排在旅游和酒店,或相关机构的工作场所内实习长达六个月,以累积宝贵的工作技能。课程中在职实习是强制性的,学生必须在毕业前完成实习项目。如果学生无法从人力部获得在职实习的培训工作准证,则需要完成转题研究才能获颁文凭。

 

Scope of Study 研习范围

Principles, theories and cases studies related to hospitality business 与酒店业务相关的原理,理论和案例研究

Delivery Mode 教学方式

The module will consist of lectures, case studies, role play, class exercise, game, tutorials and other appropriate learning methodologies to equip and develop student’s learning.
该模块将包括讲师授课,案例研究,角色扮演,课堂练习,游戏,小组辅导和其他有助于学生的学习方法。

Commencement Dates / Intakes 开课日期 /入学时间

To view dates of Intakes, please click here  要查看开课日期,请点击此处

Course Duration 课程时长

The course duration is 14 months (8 months of Institutional study and 6 months of Industrial Attachment) 此课程为期14个月(八个月课堂研习及六个月在职培训)

Maximum allowed period for the student to complete the course is 18 months 完成课程宽限期为18。

Class Period 每课堂时限

Monday to Friday 周一至周五

4 contact hours per session, 5 sessions per week 每堂课四小时,每周五堂课

20 contact hours per week 每周上课二十小时

Course Fees 课程费用

To view course fees, please click here 查看课程费用,请点击此处

Payment Mode 付款方式

Click to view details on payment mode, please click here.查看付款方式, 请点击此处

 

Click to view details on Fees Protection Scheme (FPS), please click here.  点击查看费用保护计划(FPS)的详细信息。

For further information or clarification, please call our Student Support Services Officer at +65 6336 3462 欲了解更多详细解说,请致电我们的学生支援服务职员,电话:+65 6336 3462

Assessments 课程评核

  • Class test 课堂测验
  • Presentation 演讲
  • Assignment work 书面作业
  • Final Examination 大考

Assessment Methods 课程评核方式

Assessment Type 测试类别 Mark allocation分数分配
Class Participation 课堂参与 10%
Mid-module assessment 期中测验 40%
Final Examination 大考 50%
Total Marks 总分 100%

Assessment Grading Criteria 评估等级标准

Grade 等级

A+       :   80 marks and above 八十分及以上

A         :   70 – 79 marks (Passed) 70-79分(及格)

B+       :   65 – 69 marks (Passed) 65-69 分 (及格)

B         :   60 – 64 marks (Passed) 60-64 分 (及格)

C+       :   55 – 59 marks (Passed) 55-59 分 (及格)

C         :   50 – 54 marks (Passed) 50-54 分 (及格)

D+       :   45 – 49 marks (Passed) 45-49 分 (及格)

D         :   40 – 44 marks (Passed) 40-44 分 (及格)

F          :     0 – 39 marks (Failed) 0-39分(不及格)

Expected Examination Results Release Date 预计成绩放榜日期

Not more than 3 months from the date of final examination 从期末考试开始不超过3个月

Qualification Award 证书与颁发机构

Diploma in International Hospitality Management (Chinese) awarded by Coleman College 由科文学院颁发国际接待管理大专文凭

Graduation Requirements 毕业要求

Pass all required assessments and assignments 通过所有必要的作业和评估项目

Teacher Qualifications 讲师资历

The Committee for Private Education (CPE) is duly notified of all the teachers in Coleman College. All teachers have the required qualifications. Please refer to Our Teachers list in the website for more details. 科文学院会呈报的所有教师资历予私立教育委员会(CPE)。所有教师都具备所需的资格。请参阅我们网站上的的教师列表以了解更多详情。

Average Teacher-Student Ratio is 1:40 for Tutorials, 1:64 for Lectures. 平均师生比例为一比四十

Please note that the maximum number of students in the classroom is subjected to the maximum allowable seating capacity. 每班学生人数取决于教室所容许的最大座位限额

Progression Pathway 升学途径

Students who pass will be able to join the Advanced Diploma in Tourism & Hospitality Management awarded by Coleman College, subjected to meeting the entry requirements. 考获国际接待管理大专文凭的学员,可继续修读由科文学院所开办的国际接待管理高级大专文凭,需符合入学资格。

Full Time 全日制课程: 6 months of Institutional study and 6 months of Industrial Attachment 六个月课堂研习及六个月在职培训。

Age 年龄: At least 17 years old 至少17 岁
Academic 学历: At least 3 subjects pass with Grade C6 and above at GCE ‘O’ level OR Completed 10 years of formal Education OR equivalent. 至少GCE ‘O’ 水准三科优等及格 或 完成十年正式教育 或 同等资格。

Other Courses

Diploma in Tourism Management

Advanced Diploma in Tourism and Hospitality Management

Diploma in Hospitality Management