OTHM Level 4 Diploma in Tourism and Hospitality Management

Title of Course

OTHM Level 4 Diploma in Tourism and Hospitality Management

Overview

The course is designed to provide learners with a qualification within the tourism and hospitality industry and equip them with the knowledge, theories and skills applicable to the management of the industry.

All OTHM qualifications are approved and regulated by Ofqual. OTHM has progression arrangement with several UK universities that acknowledges the ability of learners after studying Level 3-7 qualifications to be considered for advanced entry into corresponding degree year/top up and Master’s/top-up programmes.

Objective

The objective of the OTHM Level 4 Diploma in Tourism and Hospitality Management qualification is to support learners’ development as managers within the tourism and hospitality industry. The qualification enables learners to develop their knowledge of theories applicable to management in the tourism and hospitality industry. It enables learners to make well-informed and confident decisions about the management of work areas in the tourism and hospitality industry. Successful completion of the OTHM Level 4 Diploma in Tourism and Hospitality Management qualification will provide learners with the opportunity to progress to further study or employment.

Course Structure

Course Outline

The course comprises of the following 6 units:

Unit 1: Tourism and Hospitality Business Management
Unit 2: Service Marketing and Customer Service
Unit 3: Accounting and Finance
Unit 4: Academic and Professional Development
Unit 5: Events Management
Unit 6: Development of the Tourism and Hospitality Industry


Unit 1: Tourism and Hospitality Business Management

The aim of this unit is to develop learners’ understanding of the main internal and external factors that influence businesses in the tourism and hospitality industry. Learners will understand how to analyse the micro and macro environments in order to influence management decisions. Learners will apply tools to gain information relating to the tourism and hospitality business environment.

Learning Outcomes

  1. Understand the nature and role of public sector organisations in the tourism and hospitality industry.
  2. Understand the nature and role of private sector organisations in the tourism and hospitality industry.
  3. Be able to analyse the macro environment in which tourism and hospitality businesses operate.
  4. Be able to analyse the micro environment of tourism and hospitality businesses.

Unit 2: Service Marketing and Customer Service

The aim of this unit is to introduce learners to services marketing techniques and to provide an understanding of the role of customer service in the tourism and hospitality industry. Learners will be introduced to the principles of consumer behaviour and the marketing mix.

Learning Outcomes

  1. Understand the principles of services marketing in the tourism and hospitality industry.
  2. Understand the components of the marketing mix.
  3. Understand the principles of consumer behaviour in the tourism and hospitality industry.
  4. Understand the nature and importance of customer service in the tourism and hospitality industry.

Unit 3: Accounting and Finance

The aim of this unit is to develop learners’ understanding of fundamental accounting principles for those working in a managerial role in the hospitality, leisure, travel and tourism sector. The unit considers the constraints of local, national and international contexts on business structure, objectives and environment.

Learning Outcomes

  1. Understand the function of accounting within different types of tourism and hospitality organisation.
  2. Be able to prepare documents involved in financial transactions based on accounting principles.
  3. Be able to prepare a Statement of Comprehensive Income and a Statement of Financial Position.
  4. Understand how an organization should manage its fixed working capital.

Unit 4: Academic and Professional Development

The aim of this unit is to develop learners’ academic and professional development skills that will enable them to perform effectively in both their academic and professional life and to engage in lifelong learning and continuous professional development.

Learning Outcomes

  1. Be able to reflect on their own learning style and its impact on their academic studies.
  2. Be able to plan their own professional development and future career path.
  3. Understand relevant information on employment sectors within the tourism and hospitality industry.
  4. Be able to apply appropriate academic conventions in written communication.


Unit 5: Events Management

The aim of this unit is to enable learners to understand the different types of events that are linked to the tourism and hospitality industry. Learners will gain an appreciation of the MICE sector as well as knowledge of the requirements of planning and managing events.

Learning Outcomes

  1. Understand the different kinds of events by scale.
  2. Understand the different types of events that take place in the tourism and hospitality industry context.
  3. Understand the characteristics of the MICE sector.
  4. Understand the impact that events can have on tourism destinations.

Unit 6: Development of the Tourism and Hospitality Industry

The aim of this unit is to provide learners with an understanding of the main factors influencing the development of the tourism and hospitality industry. Learners will develop the ability to analyse the factors affecting demand within the industry as well as knowledge of the main providers of goods and services in tourism and hospitality

Learning Outcomes

  1. Understand the main factors affecting the development of the tourism and hospitality industry.
  2. Understand the factors affecting consumer demand within the tourism and hospitality industry.
  3. Understand the roles and functions of major providers of goods and services within the tourism and hospitality industry.
  4. Understand the roles, functions and actions of destination management operations.

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Delivery Mode

  • Lectures,
  • Tutorials
  • Discussion

Commencement Dates / Intakes

Please click here to view intakes.

Course Duration

The course duration is 8 months.

Maximum allowable period to complete the course is 24 months.

Class Period

5 days per week, 3 hours per day

Course Fees

To be advised.

Payment Mode

Click to view details on payment mode, please click here.

Click to view details on Fees Protection Scheme (FPS), please click here.

For further information or clarification, please contact us at +65 6336 0929.

Assessments

  • Assignments
  • Projects
  • Examinations

Assessment Methods

Students must provide evidence to demonstrate that they have fulfilled all the learning outcomes and meet the standards specified by all assessment criteria.

Assessment Grading Criteria

Pass / Fail

Expected Examination Results Release Date

Not more than 3 months from examination date

Qualification Award

OTHM Level 4 Diploma in Tourism and Hospitality Management by OTHM Qualifications

Graduation Requirements

Pass all modules.

Teacher Qualifications

The Committee for Private Education (CPE) is duly notified of all the teachers in Coleman College. All teachers have the required qualifications. Please refer to “Our Teachers List” in the website for more details.

Maximum Teacher-Student Ratio is 1:40

Please note that the maximum number of students in the classroom is subjected to the maximum allowable seating capacity.

Progression Pathway

Successful completion of OTHM Level 4 Diploma in Tourism and Hospitality Management provides learners the opportunity for a wide range of academic progressions including OTHM Level 5 Diploma in Tourism and Hospitality Management. As this qualification is approved and regulated by Ofqual (Office of the Qualifications and Examinations Regulation), learners are eligible to gain direct entry into Year 2 of a three-year UK Bachelor’s degree programmes.

Entry Requirements

Age: 17 years of age and above
Academic: 1 GCE A’ Level Pass at E and above; or Polytechnic Diploma or foreign qualification equivalent; or Equivalent
English Proficiency: GCE O’ Level Pass in English at C6 and above; or IELTS 5.5 and above; or Equivalent

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