OTHM Level 5 Diploma in Tourism and Hospitality Management

Title of Course

OTHM Level 5 Diploma in Tourism and Hospitality Management

Overview

The course is designed to provide learners with a qualification within the tourism and hospitality industry and equip them with the knowledge, theories and specialist skills applicable to the management of the industry.

All OTHM qualifications are approved and regulated by Ofqual. OTHM has progression arrangement with several UK universities that acknowledges the ability of learners after studying Level 3-7 qualifications to be considered for advanced entry into corresponding degree year/top up and Master’s/top-up programmes.

Objective

The objective of the OTHM Level 5 Diploma in Tourism and Hospitality Management qualification is to enable learners’ development as managers within the tourism and hospitality industry, with a lifelong-learning orientation. It enables learners to critically apply contemporary knowledge and theories to the management of complex problems. Successful completion of this qualification will equip learners with the specialist skills and technical terminology to develop their management skills and to progress to further study or employment.

Course Structure

Course Outline

The course comprises of the following 6 units:

Unit 1: Contemporary Issues in Tourism and Hospitality
Unit 2: Marketing Management
Unit 3: Customer Relations Management
Unit 4: Operations Management
Unit 5: Finance Management
Unit 6: Human Resource Management

Unit 1: Contemporary Issues in Tourism and Hospitality

The aim of this unit is to develop learners’ skills in analysing contemporary issues that affect tourism and hospitality organisations and in identifying relevant sources of information from a variety of sources.

Learning Outcomes

  1. Understand contemporary issues that are influencing the development of the tourism and hospitality industry.
  2. Understand the impacts of contemporary issues on the tourism and hospitality industry.
  3. Understand the impact of current trends on the development of the tourism and hospitality industry.
  4. Be able to research information from a range of academic and industry sources.


Unit 2: Marketing Management

The aim of this unit is to provide learners with a critical understanding of the principles of marketing. Learners will develop the ability to apply the marketing mix and to explain the role and function of marketing within tourism and hospitality organisations.

Learning Outcomes

  1. Understand the principles of marketing.
  2. Understand the role and function of marketing in the tourism and hospitality industry.
  3. Understand the service marketing approach in the tourism and hospitality industry.
  4. Be able to conduct market research in the tourism and hospitality industry.


Unit 3: Customer Relations Management

The aim of this unit is to provide learners with an understanding of the importance of customer relations in the tourism and hospitality industry. Learners will develop the ability to analyse the factors influencing excellence in customer service, including communication and teamwork, sales and promotion, consumer decision making and the legal aspects of customer service. Learners will understand how to apply their knowledge to the effective management of customer relations.

Learning Outcomes

  1. Understand the principles of managing customer relations in the tourism and hospitality industry.
  2. Understand the nature of purchasing decisions and the principles of effective customer relationship management.
  3. Understand the importance of teamwork in the context of managing customer relations.
  4. Understand legislation governing the customer interface.


Unit 4: Operations Management

The aim of this unit is to provide learners with an understanding of operations management within the tourism and hospitality industry and specifically the systems, processes, project and quality management skills associated with this function. Learners will develop the ability to apply operations management knowledge to tourism and hospitality organisations and have an in-depth appreciation of the value of the operations function.

Learning Outcomes

  1. Understand the development of operations and the ways in which effective operations management can benefit tourism and hospitality organisations.
  2. Understand the processes, systems and planning methods used in operations management.
  3. Understand the principles of visitor and attractions management in the tourism industry.
  4. Understand how operations management methods can be applied to a range of organisations working in the tourism and hospitality industry.


Unit 5: Finance Management

The aim of this unit is to provide learners with an understanding of the fundamental principles of financial accounting and financial management in the tourism and hospitality industry and how to apply these principles in practice. This unit should be studied within the contexts of local, national and international legal frameworks and good practice relating to finance.

Learning Outcomes

  1. Understand the principles of accounting in the tourism and hospitality industry.
  2. Be able to prepare the documents involved in financial transactions.
  3. Be able to prepare a statement of comprehensive income and a statement of financial position.
  4. Understand how an organization should manage its working capital and the process of revenue management.


Unit 6: Human Resource Management

The aim of this unit is to provide learners with the ability to select and apply appropriate human resources frameworks to the tourism and hospitality industry. Learners will develop skills in the recruitment and retention of staff, as well as the importance of training and industrial relations. Learners will understand the importance of identifying and managing cultural diversity in the workforce.

Learning Outcomes

  1. Understand human resources frameworks to effectively manage the recruitment and retention of staff.
  2. Understand training and career development opportunities for individuals, in order to enhance both individual and organisational performance.
  3. Understand the relationship between pay and motivation, and its significance in developing a reward strategy.
  4. Understand cultural diversity in the workplace and strategies for managing a diverse workforce.

Delivery Mode

  • Lectures
  • Tutorials
  • Discussion

Course Duration

The course duration is 8 months.

Maximum allowable period to complete the course is 24 months.

Commencement Dates / Intake

Please click here to view intakes

Class Period

5 days per week, 3 hours per day

Course Fees

To be advised.

Payment Mode

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For further information or clarification, please contact us at +65 6336 0929

Assessments

  • Assignments
  • Projects
  • Examinations

Assessment Methods

Students must provide evidence to demonstrate that they have fulfilled all the learning outcomes and meet the standards specified by all assessment criteria.

Assessment Grading Criteria

Pass / Fail

Expected Examination Results Release Date

Not more than 3 months from examination date

Qualification Award

OTHM Level 5 Diploma in Tourism and Hospitality Management by OTHM Qualifications

Graduation Requirements

Pass all modules.

Progression Pathway

Successful completion of OTHM Level 5 Diploma in Tourism and Hospitality Management provides learners the opportunity for a wide range of academic progressions including OTHM Level 6 Diploma in Tourism and Hospitality Management. As this qualification is approved and regulated by Ofqual (Office of the Qualifications and Examinations Regulation), learners are eligible to gain direct entry into final year of a three-year UK Bachelor’s degree programmes.

Teacher Qualifications

The Committee for Private Education (CPE) is duly notified of all the teachers in Coleman College. All teachers have the required qualifications. Please refer to “Our Teachers List” in the website for more details.

Maximum Teacher-Student Ratio is 1:40

Please note that the maximum number of students in the classroom is subjected to the maximum allowable seating capacity.

Entry Requirements

Age: 18 years of age and above
Academic: 1 GCE A’Level Pass at E and above; or Polytechnic Diploma; or Foreign Qualification Equivalent.
English Proficiency: GCE O’ Level Pass in English at C6 and above; or IELTS 5.5 and above; or Equivalent

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