Refund Policy & Procedure

Refund Policy & Procedure

(a) Refund Policy 

i. Refund for Withdrawal Due to Non-Delivery of Course:

Coleman College shall notify the Student within three (3) working days upon knowledge of any of the following:

(i) It does not commence the course on the Course Commencement Date;

(ii) It terminates the Course before the Course Commencement Date;

(iii) It does not complete the Course by the Course Completion Date;

(iv) It terminates the Course before the Course Completion Date;

(v) It has not ensured that the Student meets the course entry or matriculation requirement as set by the organization stated in the course Details within any timeline set by CPE; or

(vi) The Student’s Pass application is rejected by Immigration and Checkpoints Authority (ICA)

The Student should be informed in writing of alternative study arrangements (if any), and also be entitled to a refund of the entire Course Fees and Miscellaneous Fees already paid should the Student decide to withdraw, within seven (7) working days of

the above notice.

 

ii. Refund for Withdrawal Due to Other Reasons:

If the Student withdraws from the Course for any reason other than those stated in (i) to (vi), Coleman College will, within seven (7) working days of receiving the Student’s written notice of withdrawal, refund to the Student an amount based on the refund table.

Refund Table (Full-time & Part-time Courses):

% of [ the amount of fees paid under Schedules B and C] If Student’s written notice of withdrawal is received

100

(“Maximum Refund”) More than 30 days before the Course Commencement Date

50

Before, but not more than 30 days before the Course Commencement Date

10

After, but not more than 10 days after the Course Commencement Date

0

More than 10 days after the Course Commencement Date

 

Refund Table for Short Course (1 week)

% of [ the amount of fees paid under Schedules B and C] If Student’s written notice of withdrawal is received

100

(“Maximum Refund”) More than 30 days before the Course Commencement Date

50

Before, but not more than 30 days before the Course Commencement Date

10

After, but not more than 02 days after the Course Commencement Date

0

More than 02 days after the Course Commencement Date

 

Refund for Short Course (2 weeks)

% of [ the amount of fees paid under Schedules B and C] If Student’s written notice of withdrawal is received

100

(“Maximum Refund”) More than 30 days before the Course Commencement Date

50

Before, but not more than 30 days before the Course Commencement Date

10

After, but not more than 03 days after the Course Commencement Date

0

More than 03 days after the Course Commencement Date

 

Refund for Short Course (3 and 4 weeks)

% of [ the amount of fees paid under Schedules B and C] If Student’s written notice of withdrawal is received

100

(“Maximum Refund”) More than 30 days before the Course Commencement Date

50

Before, but not more than 30 days before the Course Commencement Date

10

After, but not more than 10 days after the Course Commencement Date

0

More than 10 days after the Course Commencement Date

 

iii. Refund During Cooling-Off Period: 

Coleman College will provide the Students with a cooling-off period of seven (7) working days after the date that the Standard PEI-Student Contract has been signed by both parties. 

The Student will be refunded the highest percentage (stated in Refund Table) of the fees already paid if the Student submits a written notice of withdrawal to the Coleman College within the cooling-off period, regardless of whether the Student has started the course or not. 

 

iv. Non-refundable Fees: 

The following fees are non-refundable: 

  • Application fee
  • Administrative fee 
  • Uniform – if uniforms have been given 
  • Accommodation placement fee – if the accommodation has already been arranged
  • Airport pick-up fee – if the service has been used
  • Fee Protection Scheme fee
  • Medical insurance fee
  • Bankers guarantee processing fee and Premium for security Deposit – if the service has been rendered
  • Course material fee
  • Examination fee / Re-assessment fee
  • Fees payable to government authorities or other external parties
  • Relevant bank charges paid by Coleman College Pte. Ltd.
  • Fees charged for administrative services (for example, late fees, re-prints of transcripts)

 

(b) Refund Procedure 

The procedure for student refund is as follow: 

  • Student is required to fill in the “School Leaving Form”. 
  • Student Support Services will submit the form and refund breakdown for the Supervisor and Finance Department for processing. 
  • Coleman College shall refund the approved amount in accordance with refund policy within 7 working days from the date of receiving written notice from students. 
  • Student will be notified via email for the collection of the refund. 
  • Student has to sign and date on the payment voucher issued by Coleman College. 
  • Refund payment made to local students will be via a cheque issued by a local bank. 
  • For international students, payment will be made via telegraphic transfer and all bank charges incurred will be borne by the student.