Refund Procedure

Refund Procedure

A. PROCESS

 

  1. The Centre Manager / Senior Manager established the Refund Policy which covers:

Terms and conditions:

  • Student is entitled to full refund of the fees already paid if:
    • Withdrawal due to Non-delivery of course
    • Withdrawal during the 7 days Cooling Period
  • Student is entitled to refund amount stated in the Refund Policy (refer to Appendix 1: Refund Table) if Withdrawal is due to other reasons except item (a)(i)
  • The maximum processing time of not more than 7 working days from the student’s withdrawal/refund request for the issuing of refund.
  • List of non-refundable fees

Withdrawal due to Non-delivery of Course

  • It does not commence the Course on the Course Commencement Date;
  • It terminates the Course before the Course Commencement Date;
  • It does not complete the Course by the Course Completion Date;
  • It terminates the Course before the Course Completion Date;
  • It has not ensured that the Student meets the course entry or matriculation requirement as set by the organisation stated in Course Details within any stipulated timeline set by CPE; or
  • The Student’s Pass application is rejected by Immigration and Checkpoints Authority (ICA).

 

  1. The Refund Policy is approved by the management.
  2. The Coleman Life Department shall ensure that the Refund Policy and Refund Procedure are communicated to prospective students and existing students through:
  • Publishing in the School’s website
  • Displaying in the School’s notice boards
  • Listing in the Student Handbook
  • During Pre-course Counselling
  • During Student Orientation
  • Listed in Student Contract for Refund Policy only

 

4. Processing of Student Refunds

4.1   Upon receiving student’s request for withdrawal, Coleman College staff shall request the student to complete the School Leaving Form (CC-EDT-C4.3.1 FM1).

4.2   Coleman College staff submits the School Leaving Form to Coleman Life Department for processing.

4.3   Coleman Life staff shall determine whether the student qualify for any refund, if qualified, compute the refund amount according to Coleman’s Refund Policy CC-EDT-POL-C4.3.1 Refund Policy.

4.4   Obtain Management approval for all qualified refund.

4.5   Coleman Life staff shall inform the student or notify the student via email on the collection of the refund.

4.6   Coleman College shall refund the applicable fees within 7 working days from the date of receiving written notice from students

4.7   Coleman Life staff shall communicate with the student on the computation of the refund amount during collection. Student has to sign and date on the payment voucher issued by Coleman College

4.8   Refund payment made to local students will be via a cheque issued by a local bank. For international students, payment will be made via telegraphic transfer and all bank charges incurred will be borne by the student.

 

5. Communication to Students

5.1   All newly-enrolled students must attend the Orientation Programme which covers
Refund Policy and Refund Procedures.

 

5.2   The details can also be found in the following channels:

  1. Student Handbook;
  2. Coleman Website;
  3. Notice Boards and
  4. Standard PEI-Student Contract

 

Appendix 1:   Refund Table

Refund Table (Full-time & Part-time Courses):

 

% of [ the amount of fees paid under Schedules B and C] If Student’s written notice of withdrawal is received

100

(“Maximum Refund”) More than 30 days before the Course Commencement Date

50

Before, but not more than 30 days before the Course Commencement Date

10

After, but not more than 10 days after the Course Commencement Date

0

More than 10 days after the Course Commencement Date

 

Refund Table for Short Course (1 week)

% of [ the amount of fees paid under Schedules B and C] If Student’s written notice of withdrawal is received

100

(“Maximum Refund”) More than 30 days before the Course Commencement Date

50

Before, but not more than 30 days before the Course Commencement Date

10

After, but not more than 02 days after the Course Commencement Date

0

More than 02 days after the Course Commencement Date

 

Refund Table for Short Course (2 weeks)

% of [ the amount of fees paid under Schedules B and C] If Student’s written notice of withdrawal is received

100

(“Maximum Refund”) More than 30 days before the Course Commencement Date

50

Before, but not more than 30 days before the Course Commencement Date

10

After, but not more than 03 days after the Course Commencement Date

0

More than 03 days after the Course Commencement Date

 

Refund Table for Short Course (3 and 4 weeks)

% of [ the amount of fees paid under Schedules B and C] If Student’s written notice of withdrawal is received

100

(“Maximum Refund”) More than 30 days before the Course Commencement Date

50

Before, but not more than 30 days before the Course Commencement Date

10

After, but not more than 10 days after the Course Commencement Date

0

More than 10 days after the Course Commencement Date